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Salesforce Online Training

Start On March 31, 2016
Duration Live Instructor-LED classes
Level Weekend/Weekdays
Seats available 2

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About Salesforce Course

Salesforce is hailed as the industry’s leading Customer Relationship Management Platform. It comprises of a comprehensive set of Cloud-based products and services for marketing, customer engagement, services, support and Business Intelligence.

Available Batches

25 Dec

MON-SAT(35 Hours)

07:00 AM - 10:00 AM (IST)


5 Jan

MON-SAT(35 Hours)

07:00 AM - 10:00 AM (IST)


Can’t find a suitable schedule? Call us @ +91-9032453453

Salesforce Course Description

As it is completely Cloud-based it provides all the advantages of a cloud-based solution such as accuracy, rapid deployment, lowered costs, scalability and high-level of customization.

Through its complete range of tools, it allows users to have tight control, excellent view and rapid analysis of customer behavior patterns and engagement statistics. This has empowered organizations to rapidly innovate, dynamically adapt and define better strategies to boost sales, productivity and better customer relationship in a short span of time.

The Tektutes Salesforce training course will cover the fundamental and advanced concepts in Salesforce with particular emphasis on the practical aspects in addition to the theoretical concepts. After training, students will be comfortable in handling any real-time assignments and will be industry ready with a quick turn-around time.

Our course curriculum is designed by industry professionals who have significant real-time industry experience and leverage this in guiding students in a hands-on manner through numerous real-time assignments.

Through the Salesforce training course Students will acquire the customization and analytics skills to tailor the system exactly to match the requirements of the CRM client. Students will have mastered core CRM concepts which will enable them to collect, analyse and retrieve all the information about our customers. By the end of the Salesforce training course the students will have a firm grasp of the following:

  • Thorough understanding of Salesforce components
  • Data Model Concepts
  • Security Model Concepts
  • Business Process Automation options
  • Sales Cloud and Service Cloud Module
  • Handling Reports and Dashboards
  • Salesforce1, SalesforceA, Chatter and Social features
  • SOAP, REST APIs concepts

Specifically, the following groups of individuals will benefit from Salesforce training.

  • Fresh graduates interested in pursuing a lucrative and exciting career in CRM
  • CRM professionals who want to specialize in Salesforce for purposes of career advancement
  • IT professionals who wish to enter into the lucrative field of CRM and advance in their career
  • Non-IT people from different domains who will be using the Salesforce CRM on a regular basis

The Salesforce course does not have any mandatory prerequisites that students need to fulfill. However, working knowledge of the following skills will benefit students immensely to master Salesforce.

  • Languages like SOQL, Apex and VisualForce for highly customized Salesforce programming
  • Javascript , OOPs and Cloud-computing concepts
  • Mobile, Web development and knowledge


Salesforce skills are amongst the hottest technical skills on the market today . Here are some of the reasons why:

  • 102000 Average Salary
  • 20 % Market Share
Huge Market Demand

The CRM market is growing at a pace like never before. Salesforce has a 19.5% share in this rapidly growing market-space and this percentage is likely to increase. However, there is a considerable deficit in the number of trained Salesforce personnel. Hence it makes sense for people interested in CRM solutions to invest in Salesforce training.

Diverse interesting opportunities

Salesforce offers exciting opportunities in different verticals and domains as CRM has found its application and penetrated every field.

Higher Average Salaries

Due to the supply-demand gap of trained Salesforce personnel, Salesforce professionals are being offered more lucrative packages. According to Burning Glass Research, the salary of a Developer is $102K while that of an Architect it is $124K which is higher than the overall industry average.

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Course Curriculum

  • What is Cloud Computing
  • Service and Deployment models in the Cloud
  • Market situation
  • Cloud Ownership
  • Introduction to SF1 and Force.com Platform
  • Declarative & Programmatic Options in Force.com
  • Meta-data Driven Architecture
  • Multi-tenant Architecture
  • Business and IT benefits
  • Use of SF1
  • Sign-up for a Free Environment / Org
  • Adding company logo
  • Benefits of System overview
  • Salesforce Key Building Blocks
  • Editions and Different Environments Available
  • MVC Pattern
  • Student App
  • Student App Master Basic Data Model
  • Student Master and Marks/Grades
  • Student Master Basic Security Model
  • Student Master Reports
  • Student Master Application Scope
  • Create Custom Objects and understand various properties in the Object definition section
  • Customize standard objects
  • Field and Data Types
  • Custom Field Prosperities
  • Field Dependencies
  • Types of Relationship Fields
  • Search Layouts
  • Security Model Mind Map
  • System Level or Org Level Security
  • User Administration and Troubleshooting
  • Permission Sets
  • Profile and Permissions Sets
  • Password Policy
  • IP Address security
  • Login hours
  • Session settings
  • Activations
  • Page layout assignment
  • Tab setting
  • Field level security
  • Security Model Mind Map
  • Record Level and Object Level
  • Organization wide defaults
  • Organization wide defaults – Student App
  • Role and Role Hierarchy
  • Criteria Based Sharing
  • Different ways to gain Record Level Access
  • Public Group
  • Queue
  • Public group Vs Queue
  • Business Logic Mind Map
  • Different Options to Implement Business Logic
  • Functions
  • Formula
  • Validation Rules
  • Rollup Summary Fields
  • Record Types and Page Layouts
  • Business Process Automation
  • Business Requirements – Workflow Rules
  • Workflow – Actions (Time When Action Takes Place)
  • Workflow – Actions
  • Workflow – Considerations
  • Approvals – Introduction
  • Approvals – How to Create A Process
  • Approvals – Actions
  • Approvals – How and What Can Approvers Do
  • Sales Cloud
  • Sales Process
  • Sales Productivity Features
  • Lead Management
  • Lead auto response
  • Lead assignment
  • Web to lead
  • Accounts and Contacts Management
  • Opportunities
  • Campaign Management
  • Price Book, Products, Price Book Entries
  • Service Cloud
  • Case Management
  • Typical Service and Support Process
  • Automation – Web2Case and Auto-Response
  • Automation – Email2Case
  • Automation – Assignment Rules
  • Automation – Escalation Rules
  • Email Templates in Case Management
  • Channels
  • Case Resolution – Solutions
  • Case Resolution Using Knowledge
  • Communities Basics
  • Communities Setup and Administration
  • Communities – Ideas and Answers
  • Data Handling and Processing Overview
  • Exporting data and Regular Backup
  • External ID and Unique Fields
  • Import
  • Install Apex Data loader
  • Use the Import Wizard and Data Loader and compare the features, Update, Upsert operations, Delete and Hard Delete records,
  • Transfer record ownership
  • Execute a report with and without modifications
  • Create a tabular report, summary and matrix report
  • Report and Security
  • Report Builder and Standard Reports Available
  • Add a chart and a few other features like highlighting
  • Create a custom report type and store in a folder
  • User filters in reports
  • Create a dashboard
  • Bucket field
  • Tabular Report significance
  • Summary report significance
  • Matrix report significance
  • Joined report significance
  • Dynamic dashboard
  • Customizable parts of the SF1 app
  • Security and customizable settings
  • Navigation menu
  • Compact layouts and Mobile cards
  • Basic admin activities on Salesforce A
  • Outlook and SF synch up
  • Salesforce1
  • SalesforceA
  • Salesforce1 Vs SalesforceA
  • Chatter groups, feeds, people
  • Files, Follow records, people
  • Groups Topics and Files
  • Global action types-Create
  • Log a call, Custom VF page
  • Custom canvas, Publisher layout
  • Global an Object specific actions
  • Chatter groups, feeds, people
  • Files, Follow records, people
  • Groups Topics and Files
  • Global action types-Create
  • Log a call, Custom VF page
  • Custom canvas, Publisher layout
  • Global an Object specific actions
  • Outbound Change Sets
  • Inbound Change Sets
  • Deployment Settings
  • AppExchange Overview
  • Finding and Selecting an App
  • Installing an App
  • Finding a Developer
  • Finding a Consultant
  • Lightning Components
  • Lightning Component Capabilities
  • Lightning Components vs. Visualforce
  • Creating Custom Buttons
  • Creating Custom Links
  • Creating Records with Actions
  • Global Action
  • Object Specific Action
  • Milestones
  • Sandboxes
  • Change Sets


Tektutes Training: What We Offer

Live Sessions By Industry Experts

Several Hours of Live Comprehensive training for all courses every week . Several Instructor-led sessions with numerous batch and schedule options .

Lifetime Resources Access

Our course provides you access to recorded class sessions , latest documentaion, knowledge repositories , tests and quizzes at no extra cost.

Industry-oriented Projects

Projects and assignments designed with great care to hone real-time technical skills essential in the industry. Use-cases which will aid practical understanding.

24x7 Expert Support

Enrolling in our course will ensure that our experts are online 24x7 waiting to help you resolve any course related issues. Our tracking system will ensure your problem is resolved at the earliest.

Emphasis on practical Assignments

We understand the important role that real-time tasks play in making students technical experts. Hence our course curriculum has several hours of practical assignments.

Tektutes Certification

Acquiring training will ensure that you are a subject-matter and practical expert. On course completion and candidate assessment you will be granted ceertification.